US Domestic Shipping
All US orders are shipped via UPS Ground, with a signature required. Your order may be shipped via alternate courier, such as FedEx, and as such, this will be reflected in the tracking you receive via email, once your order has shipped. Shipping costs within the US are $15.
Shipping may take around 3-7 business days for US orders. Please refer to your tracking number for an accurate estimated time of arrival. If you have any questions please email orders@ellesthelabel.com
FAQ
Shipping
If your order has not yet shipped, please email us at orders@ellesthelabel.com with your order number and updated address so we can adjust it for you.Once a package has been assigned tracking, we are not able to make adjustments to your address.
We ship parcels through UPS, DHL, FedEx, and USPS. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, ELLES will not be held accountable for a delay in shipment caused by weather conditions, COVID-19, or any other circumstances that are beyond our own control.
Packages are most often returned to our facility due to missing apt/unit numbers. Please double check your order confirmation to see if your address is missing any information. From there, please email orders@ellesthelabel.com with all necessary address information. Your package will be sent back to your updated address upon inspection. *Please note that this address change will not reflect in the automated email that you initially receive when your item is shipped to you.
In the rare case that your tracking number shows your package has been marked as delivered, but you still have not received it, we ask that you contact the shipping provider for more information. We require a signature, to protect this from ocurring. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.